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Client Relations

Creating meaningful partnerships with our customers is at the heart of what we do. We emphasize accountability, transparency, service excellence, fostering open communication, and maintaining client satisfaction. Through a combination of proactive management, continuous improvement, and a dedicated team, we strive to exceed expectations and build lasting partnerships. Explore how our team’s specialized customer-centric approach sets us apart and ensures that every aspect of our service aligns with your goals.

Setting the Standard, Redefining Excellence

Partnering for Customer Success
Partnering for Customer Success
We prioritize client solutions, service accountability, transparent communication, and excellence in everything we do.
Corporate Client Relations Executive
Corporate Client Relations Executive
Our client relations executives oversee service alignment, process enhancements, governance of the client requirements and innovation strategy.
Dedicated Division Managers
Dedicated Division Managers
Managers implement quality assurance plans which include conducting Quarterly Business Reviews and specialty facility key performance indicators (KPIs).
Proactive Project & Area Managers
Proactive Project & Area Managers
We ensure consistent service utilizing advanced technology for monthly inspections and benchmarking. This is to ensure a constant fresh eyes approach to your facilities.
Commitment to Customer Care
Commitment to Customer Care
Our 24/7 Help Desk and Field Managers handle concerns, audits, and training initiatives.
Feedback Cycle
Feedback Cycle
The most critical role in Client Relations is to utilize our customer feedback, promptly resolve issues, and conduct regular service and performance reviews.

FAQs

How do you ensure accountability within your team?

We ensure accountability starting with our on-site supervisors who manage daily operations and quality standards. They review checklists and procedures to make sure everything runs smoothly. Our Project and Area Managers conduct monthly inspections and use benchmarking to maintain the highest of standards. If a performance issue should arise, we keep the lines of communication open with our customers through a dedicated Client Relations Executive.

Who can I contact if I have a service issue or concern?

You can reach out to your dedicated Client Relations Executive or use our 24/7 LIVE Field Help Desk for immediate assistance and resolution. Additionally, we provide all clients with an escalation matrix to ensure there is always a team member available to talk to.

What is a Quarterly Business Review (QBR)?

A QBR is a meeting where we review our service performance with you. During this review, we will review service, safety, hiring, work order metrics and gain feedback to help us in our continuous improvement process.

Can the reporting tools be customized?

Yes, our reporting tools are highly customizable. You can organize reports according to location, facility type, service type, or time period, making it easier to analyze the data that matters most to you.

Our Corporate Client Relations Executives focus on process enhancements, including cost-saving measures and new methods. They also deliver progress reports and conduct performance reviews to ensure we are always improving

Ready to experience unparalleled service and support?

Contact Us Today